Addiction Helpline America ("AHA," "we," "us," or "our") operates the website addictionhelplineamerica.com and a free, confidential telephone helpline connecting individuals and families with addiction treatment providers across the United States. We take your privacy seriously. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have regarding that information.
When you fill out a form on our website (contact forms, insurance verification requests, or helpline inquiry forms), we may collect:
Like most websites, our servers automatically log basic technical information when you visit, including IP address, browser type, device type, pages viewed, and referring URLs. This information is used for site security, troubleshooting, and analytics.
We use the information you provide to:
AHA is a referral service. The information you provide is shared with licensed, accredited treatment providers in our partner network — including facilities that pay to advertise on our platform. These facilities use your information only to contact you about treatment options. They are required to handle your information in compliance with applicable privacy and healthcare laws, including HIPAA where applicable.
We share limited information with vendors who help us operate our website and services, including hosting providers, analytics platforms (such as Google Analytics), email delivery services, and form processing tools. These vendors are contractually required to protect your information and use it only to perform services for us.
We may disclose your information if required by law, subpoena, court order, or other legal process, or to protect the rights, property, or safety of AHA, our users, or others.
Our helpline at (844) 561-0606 is free to call and confidential. Calls may be answered by paid advertisers within our partner network. By calling our helpline, you consent to speak with a representative who may collect your name, contact information, location, and information about your treatment needs in order to refer you to appropriate care. Some calls may be recorded or monitored for quality assurance and training purposes, where permitted by law.
We use cookies and similar technologies to understand how visitors use our site, measure traffic, and improve the user experience. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
We use Google Analytics and Google Search Console to analyze site usage. These services collect information as described in Google's Privacy Policy. You may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
We use reasonable administrative, technical, and physical safeguards to protect the information we collect. This includes SSL encryption for data transmitted through our website, access controls, and secure hosting infrastructure. However, no method of transmission or storage over the internet is 100% secure, and we cannot guarantee absolute security.
We retain your information for as long as necessary to provide services to you, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your information at any time by contacting us using the information below.
Depending on your state of residence, you may have certain rights regarding your personal information, including:
To exercise any of these rights, contact us using the information at the bottom of this policy. We will respond within the timeframes required by applicable law.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information we have collected, the right to delete that information, and the right to opt out of the sale or sharing of your personal information. We do not sell personal information. To exercise your rights, contact us using the information below.
Our services are not directed at children under the age of 18. We do not knowingly collect information from anyone under 18. If we learn that we have collected information from a minor, we will delete it promptly. If you believe we have collected information from a minor, please contact us.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party site you visit.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make material changes, we will update the "Last Updated" date at the top of this policy and, where appropriate, provide additional notice. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.
This Privacy Policy is governed by the laws of the State of Florida, without regard to its conflict of law principles. Any disputes arising out of or related to this policy will be resolved in the state or federal courts located in Florida.
AHA is a referral and information service. We do not provide medical advice, diagnosis, or treatment. The content on our website is for informational purposes only. If you are experiencing a medical emergency, call 911 immediately.
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to opt out of communications, contact us at: