Legal & Policies
Privacy Policy, Terms of Service, and Disclaimer for Addiction Helpline America. Last updated March 2026.
Summary: We collect information you provide when using our site or calling our helpline. We use it to connect you with treatment providers. We do not sell your personal information. All information is handled in accordance with HIPAA.
1. Who We Are
Addiction Helpline America ("we," "us," or "our") operates the website addictionhelplineamerica.com and the helpline at (844) 561-0606. We are a free treatment referral service that connects individuals seeking addiction treatment with accredited treatment centers nationwide. We are not a treatment provider.
2. Information We Collect
Information You Provide
When you call our helpline, submit a form on our website, or otherwise contact us, we may collect:
- Name, phone number, and email address
- Insurance provider and coverage information
- State and location information
- Information about your substance use history or treatment needs (only as needed to make appropriate referrals)
- Facility listing information (for treatment centers signing up)
Automatically Collected Information
When you visit our website, we automatically collect certain information including IP address, browser type, device information, pages visited, and time spent on pages. This information is collected through cookies and similar technologies.
3. How We Use Your Information
- To connect you with appropriate addiction treatment centers
- To verify your insurance benefits
- To respond to your inquiries
- To improve our website and services
- To comply with legal obligations
4. How We Share Your Information
We may share your information with:
- Treatment providers: When you call our helpline or submit a form, your information may be shared with treatment providers in our network who may answer your call or follow up with you. These providers are paid advertisers.
- Service providers: We use third-party services (such as Web3Forms for form processing) that may process your information on our behalf.
- Legal requirements: We may disclose information when required by law or to protect the safety of individuals.
We do not sell your personal information to third parties.
5. HIPAA
As a referral service, we handle health-related information with care in accordance with applicable privacy laws. We do not store medical records or clinical treatment information. Any health information you share with us is used solely to connect you with appropriate treatment resources.
6. Cookies
We use cookies and similar tracking technologies to improve your experience on our website, analyze traffic, and for advertising purposes. You can control cookie settings through your browser settings. Note that disabling cookies may affect the functionality of our website.
7. Your Rights
Depending on your location, you may have rights regarding your personal information including the right to access, correct, or delete information we hold about you. To exercise these rights, contact us at (844) 561-0606.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised effective date. Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
For questions about this Privacy Policy, contact us at (844) 561-0606 or through our Contact Us page.
Summary: By using our website or helpline, you agree to these terms. Our service is free to callers. We are a referral service, not a treatment provider. Calls may be answered by paid advertiser treatment centers.
1. Acceptance of Terms
By accessing or using the Addiction Helpline America website (addictionhelplineamerica.com) or calling our helpline at (844) 561-0606, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Description of Services
Addiction Helpline America provides a free referral service that connects individuals seeking addiction treatment with accredited treatment centers. We do not provide medical treatment, clinical services, or direct patient care. We are not a licensed healthcare provider.
3. Helpline Disclosure
By calling our helpline at (844) 561-0606, you acknowledge and agree that:
- Calls to our general helpline may be answered by treatment providers who are paid advertisers
- Calls to a specific treatment center listing on our site will be connected directly to that center
- We do not receive any commission or fee dependent upon which treatment provider you choose
- There is no obligation to enter treatment after calling
- Calls are free of charge to callers
4. Not Medical Advice
The information provided on this website and through our helpline is for informational purposes only and does not constitute medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition or treatment.
5. No Guarantee of Services
While we make every effort to connect callers with appropriate treatment resources, we cannot guarantee the availability, quality, or outcomes of any treatment program. Treatment center listings in our directory are provided for informational purposes. We do not endorse or guarantee the services of any listed facility.
6. User Responsibilities
You agree to:
- Provide accurate and truthful information when using our services
- Use our services only for lawful purposes
- Not attempt to misuse, hack, or disrupt our website or services
- Not use our services to spam or harass treatment providers
7. Intellectual Property
All content on this website including text, graphics, logos, and images is the property of Addiction Helpline America or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.
8. Limitation of Liability
To the fullest extent permitted by law, Addiction Helpline America shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or reliance on information provided through our website or helpline.
9. Indemnification
You agree to indemnify and hold harmless Addiction Helpline America, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of our services or violation of these Terms of Service.
10. Governing Law
These Terms of Service shall be governed by the laws of the United States. Any disputes arising from these terms shall be resolved through binding arbitration.
11. Changes to Terms
We reserve the right to modify these Terms of Service at any time. Continued use of our services after changes constitutes acceptance of the updated terms.
12. Contact
For questions about these Terms of Service, contact us at (844) 561-0606 or through our Contact Us page.
Important: Addiction Helpline America is a free referral service, not a treatment provider. This website provides general information only and does not constitute medical advice. If you are experiencing a medical emergency, call 911 immediately.
Medical Disclaimer
The information provided on addictionhelplineamerica.com is designed for educational purposes only and does not provide medical advice. The information on this website should not be used to diagnose or treat a health problem or disease. This website is not a substitute for professional medical care from a licensed physician or healthcare provider.
If you have, or suspect you may have, a health problem you should consult your healthcare provider. If you are experiencing a medical emergency, call 911 immediately.
Not a Treatment Provider
Addiction Helpline America does not operate treatment facilities, provide clinical services, or employ licensed clinical staff. We are a free referral and navigation service. All treatment decisions should be made in consultation with qualified healthcare professionals.
Helpline Disclosure
The Addiction Helpline America helpline at (844) 561-0606 is free, private, and confidential. There is no obligation to enter treatment. We do not receive any commission or fee that is dependent upon which treatment provider a caller chooses.
Calls to our general helpline may be answered by treatment providers who are paid advertisers. Calls to a specific treatment center listing on our site will be connected directly to that center. By calling the helpline, you agree to our Terms of Service.
Directory Disclaimer
The facility listings in our directory are provided for informational purposes only. Addiction Helpline America does not endorse, recommend, or guarantee the quality of any listed treatment center. Facility information including hours, insurance accepted, and services offered may change without notice. Always verify information directly with the treatment center before making treatment decisions.
Some facilities in our directory may be paid advertisers. Paid status does not influence the factual accuracy of listing information.
Insurance Information
Insurance coverage information provided through our website or helpline is general in nature. Coverage varies by plan, provider, and individual circumstances. We strongly recommend verifying your specific benefits directly with your insurance provider before entering treatment. Addiction Helpline America makes no guarantee regarding insurance coverage or out-of-pocket costs for any specific treatment program.
Editorial Standards
The health and addiction information on this website is reviewed by licensed clinical counselors and addiction medicine specialists. Our content standards follow guidelines established by SAMHSA, NIDA, and ASAM. Addiction Helpline America does not accept payment to influence treatment recommendations or editorial content.
External Links
This website may contain links to third-party websites. These links are provided for your convenience only. Addiction Helpline America has no control over the content of those sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them.
Limitation of Liability
The publishers, authors, editors, and contributors of this website shall have no liability, obligation, or responsibility to any person or entity for any losses, damages, or adverse consequences alleged to have happened directly or indirectly as a result of material on this website, or interaction with a treatment center listed in our directory.
Contact
For questions about this disclaimer, contact us at (844) 561-0606 or through our Contact Us page.