Who We Are

Addiction Helpline America is a free, national addiction treatment referral service dedicated to connecting individuals and families affected by substance use disorder with accredited, evidence-based treatment programs across the United States. We believe that anyone who reaches out for help deserves a compassionate, knowledgeable response — not a sales pitch or a one-size-fits-all answer.

We are not a treatment center. We do not provide clinical services. What we do is bridge the gap between the decision to seek help — often made in a moment of crisis — and the first step into treatment. That gap can be enormous: navigating insurance, finding beds, understanding levels of care, and choosing a program that fits your needs is overwhelming even in the best circumstances. We exist to make that process as easy as possible.

Our helpline is staffed by trained treatment placement specialists who combine clinical knowledge with genuine compassion. Many of our team members have personal experience with addiction or have supported a loved one through recovery. Every call is answered by a real person — never an automated system — every hour of every day.

What We Do

When you call Addiction Helpline America, our specialists provide the following services — all free of charge:

• Clinical assessment: A brief confidential assessment of the nature and severity of the substance use issue, co-occurring conditions, and treatment history to determine the appropriate level of care
• Insurance verification: We contact your insurance company directly to verify your addiction treatment benefits and estimated out-of-pocket costs — in real time, while you're on the call
• Treatment matching: Based on clinical need, insurance coverage, location preference, and program availability, we identify the most appropriate treatment options in our network
• Admission coordination: We facilitate communication between the caller and the treatment center, assist with logistics, and work to get the person admitted as quickly as possible — often the same day
• Family support: We provide guidance to family members and loved ones on intervention approaches, treatment options, and support resources including Nar-Anon, Al-Anon, and CRAFT

Our Treatment Network

Addiction Helpline America works with accredited addiction treatment centers across the United States. Our network includes programs at every level of care:

• Medical detox facilities — for safe, supervised withdrawal management
• Residential / inpatient rehabilitation programs — 28-day, 60-day, and 90-day programs
• Partial hospitalization programs (PHP) — intensive day treatment
• Intensive outpatient programs (IOP) — structured outpatient treatment
• MAT programs — medication-assisted treatment for opioid and alcohol use disorder
• Dual diagnosis programs — integrated treatment for co-occurring mental health and substance use disorders

All programs in our network are licensed by their respective state behavioral health authority and are accredited by The Joint Commission, CARF International, or equivalent accrediting bodies. We do not refer to unaccredited or unlicensed facilities.

Our Commitment to Ethical Practice

The addiction treatment industry has faced serious scrutiny over patient brokering, deceptive marketing, and unethical referral practices. We are committed to ethical, transparent, and patient-centered operations:

• No patient brokering: We do not pay or receive payment based on whether a caller enters a specific treatment program
• No false advertising: We accurately represent what programs offer and do not make promises we cannot keep
• HIPAA compliance: All caller information is protected under federal privacy law and is never shared without explicit consent
• Evidence-based referrals: We match callers to programs based on clinical appropriateness, not financial incentive
• Transparency about funding: Callers are informed that treatment centers pay a referral fee if they choose to use their services

Contact & Editorial Information

Addiction Helpline America is headquartered in the United States. Our helpline is available 24 hours a day, 7 days a week, 365 days a year. For general inquiries, partnership opportunities, or to list your facility in our network, please contact us at slodatrecovery@gmail.com.

All medical and clinical content on this website is reviewed by licensed addiction medicine specialists before publication and is updated regularly to reflect current evidence-based practice guidelines. If you have a correction, concern, or feedback about our content, please contact us directly.

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