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Top Drug Addiction Helpline in New York: Drug Recovery Hotlines

  • Last Updated: July 10, 2025
An image of a phone showing New York drug addiction helpline numbers for recovery support.

The journey to recovery from substance use often begins with a single, courageous step: reaching out for help. For those in New York, the search for support can feel overwhelming. This guide is built to be your direct compass, providing a clear and comprehensive list of the most effective resources, including the top drug addiction helpline in New York options and various drug recovery hotlines. We understand that making that first call is a monumental decision.

That’s why this article focuses on confidential, accessible 24/7 services staffed by compassionate professionals ready to listen without judgment. We cut through the confusion to help you find the best platform for your specific needs. Here, you will find a detailed breakdown of each resource, complete with direct links, what to expect when you connect, and how to choose the service that fits you, a family member, or a friend.

This isn’t just a list; it’s a practical roadmap to hope and healing. We will also examine critical addiction statistics and facts on drug and alcohol use in the state of New York to provide a clearer picture of the challenges many face. This guide is your first step toward finding a lifeline.

1. Addiction Helpline America

Best For: Comprehensive, 24/7 Nationwide Support and Treatment Placement

Addiction Helpline America stands out as a premier resource for individuals and families across the nation, including New York, seeking immediate and expert guidance. Functioning as more than just a hotline, it serves as a comprehensive support system, guiding callers through the initial, often overwhelming, steps of recovery. It is an exceptional starting point for anyone needing a confidential and structured pathway to professional care.

Addiction Helpline America

What truly distinguishes this platform is its end-to-end service model. When you call, you aren’t just met with a listening ear; you’re connected with trained specialists who initiate a personalized assessment. This process helps identify the most suitable treatment options based on your specific substance use history, personal circumstances, and insurance coverage.

Key Features and User Experience

The helpline excels in simplifying complex logistical challenges. The team provides direct assistance with verifying insurance benefits and navigating the admissions process for various rehab centers. This hands-on support demystifies the financial and administrative barriers that often deter people from seeking help.

  • 24/7 Availability: Guarantees that help is accessible at any moment of crisis, a crucial feature for addiction-related emergencies.
  • Insurance Verification: Specialists handle the often-confusing task of confirming what your insurance will cover, saving you time and stress.
  • Personalized Referrals: Instead of a generic list, you receive recommendations for trusted, vetted treatment centers tailored to your needs.

This integrated approach makes Addiction Helpline America a powerful ally, transforming a single phone call into a concrete, actionable recovery plan. It is a vital drug addiction helpline in New York for those who need a clear, supported path from crisis to treatment.

Contact Information:

Addiction Statistics: Facts On Drug And Alcohol Use in the State of New York

Understanding the scope of substance use in New York highlights the critical need for resources like recovery hotlines. Recent data paints a stark picture of the challenges faced by communities across the state.

  • Opioid Crisis: The New York State Department of Health reported a significant number of overdose deaths involving opioids. In 2021, the state saw a rate of 29.8 opioid overdose deaths per 100,000 residents, underscoring the lethal impact of this epidemic.
  • Treatment Admissions: According to the New York State Office of Addiction Services and Supports (OASAS), heroin remained a primary substance of abuse for a large portion of treatment admissions, followed closely by alcohol and cocaine.
  • Emerging Threats: The rise of fentanyl, often mixed with other drugs without the user’s knowledge, has dramatically increased the risk of accidental overdose.
  • Alcohol Use: Over 1.9 million adults in New York State have a substance use disorder, with alcohol being one of the most commonly abused substances. Binge drinking rates also remain a significant public health concern.

These statistics confirm that addiction is a widespread public health crisis in New York, affecting thousands of individuals and their families. Timely access to drug recovery hotlines and comprehensive support systems is not just beneficial; it is life-saving.

2. New York State HOPEline

The New York State HOPEline, operated directly by the NYS Office of Addiction Services and Supports (OASAS), serves as a primary, state-sanctioned drug recovery hotline. This resource is more than just a phone number; it’s a direct connection to New York’s state-level addiction support infrastructure, making it an indispensable tool for residents. Its primary function is to provide immediate, confidential help and direct referrals to state-certified treatment programs.

What sets the HOPEline apart is its integration with OASAS’s comprehensive provider directory. When you call, you’re not just speaking to a compassionate professional; you’re tapping into a live, curated database of local services. This ensures that the referrals you receive for detox, inpatient, or outpatient care are vetted, credible, and specific to your location and needs within New York. This direct state backing provides a level of authority and reliability that third-party services cannot always guarantee.

New York State HOPEline

Key Features and User Experience

The service is entirely free and available 24/7, 365 days a year, including holidays. You can call, text, or visit the website. Staff includes trained professionals and peer advocates, offering both clinical guidance and lived experience perspectives.

  • Access: Call or Text HOPENY (467369)
  • Cost: Completely free for all New York residents.
  • Availability: 24/7/365, with services in English, Spanish, and other languages.
  • Practical Tip: During your call, be prepared to share your zip code and specific needs (e.g., “I need a detox center near Buffalo that accepts my insurance”). This helps the specialist narrow down options from their extensive database quickly and efficiently. While call volumes can be high, the quality of referral is often worth the potential wait.

Website: https://oasas.ny.gov/hopeline

3. NYC Well

NYC Well is a crucial, city-specific drug recovery hotline designed to provide comprehensive mental health and substance use support exclusively for residents of New York City. Operated by Vibrant Emotional Health on behalf of the NYC Department of Health and Mental Hygiene, this service acts as a primary point of contact for immediate, confidential crisis counseling and referral services. It’s an integrated resource that understands the unique challenges and vast provider landscape of the five boroughs.

What makes NYC Well stand out is its holistic approach, recognizing the frequent co-occurrence of substance use and mental health challenges. Unlike hotlines focused solely on addiction, its counselors are trained to address a wide spectrum of issues, from anxiety and depression to suicidal ideation and substance dependency. This integrated model ensures individuals receive well-rounded support, connecting them to appropriate care for all their needs, not just one component. Its multi-channel access via phone, text, and chat makes it exceptionally accessible for a diverse, tech-savvy urban population.

NYC Well

Key Features and User Experience

The service is completely free and operates around the clock, with a significant emphasis on breaking down language barriers to serve NYC’s diverse communities. Counselors can provide short-term counseling, crisis intervention, and peer support.

  • Access: Call 1-888-NYC-WELL, Text “WELL” to 65173, or use the online chat.
  • Cost: Completely free for all New York City residents.
  • Availability: 24/7/365, with translation services available in over 200 languages.
  • Practical Tip: Use the text or chat option if you are in a situation where you cannot speak privately. When you connect, be ready to state your primary concern and borough (e.g., “I need help with alcohol use in Queens”). This helps the counselor quickly access a localized list of resources, from support groups to city-funded treatment programs.

Website:https://www.nyc.gov/site/doh/health/health-topics/alcohol-and-drug-use-services.page 

4. Greater New York Region of Narcotics Anonymous (NA)

While not a traditional drug recovery hotline, the Greater New York Region of Narcotics Anonymous (NA) website is a critical portal for finding long-term, community-based support. Its primary function is to connect individuals with a peer support network dedicated to recovery through a 12-step program. This resource moves beyond immediate crisis intervention and focuses on the sustained, daily work of maintaining sobriety, making it a cornerstone of the recovery landscape in New York.

What distinguishes the NA regional website is its hyper-local focus and the sheer volume of available meetings. It provides an exhaustive, up-to-the-minute schedule of both in-person and virtual meetings across the Greater New York area. This isn’t a static list; it’s a dynamic tool that empowers users to find a supportive environment at almost any time of day, built on the principle of one addict helping another. The sense of community and shared experience is a powerful, non-clinical tool for recovery.

Greater New York Region of Narcotics Anonymous (NA)

Key Features and User Experience

The platform is designed for accessibility, helping newcomers quickly locate a meeting. The emphasis is on anonymity and providing a safe, non-judgmental space. While the website offers a helpline, it’s run by volunteers and is best for information, not immediate crisis support.

  • Access: Use the website’s meeting finder or call the regional helpline for information.
  • Cost: Completely free; there are no dues or fees for membership.
  • Availability: Meetings are available daily, including mornings, afternoons, and evenings, both in-person and online.
  • Practical Tip: Use the “Find a Meeting” feature on the website and filter by day, time, or format (e.g., virtual, in-person, speaker meeting). Attending a few different meetings can help you find a group where you feel most comfortable. For more information on how these groups operate, you can learn more about support groups for addiction.

Website: https://newyorkna.org/information/help/

5. New York Addiction Hotline

New York Addiction Hotline is a dedicated, independent resource offering free and confidential support around the clock. Its primary mission is to serve as an immediate first point of contact for New Yorkers in crisis, providing a direct line to compassionate specialists who can offer emotional support and actionable information. This service is crucial for those who need urgent guidance but may not know where to begin their search for help.

What makes this particular drug addiction helpline in New York effective is its straightforward, no-frills approach. It focuses on two core functions: immediate crisis assistance and providing clear information on local treatment options across the state. This singular focus ensures that callers are not overwhelmed with options, but rather receive direct, relevant help tailored to their immediate situation, whether they are facing a personal crisis or seeking support for a loved one.

New York Addiction Hotline

Key Features and User Experience

The hotline is designed for immediate access, emphasizing a simple, direct connection to get help fast. Specialists are trained to handle a wide range of situations, from initial inquiries about treatment to acute crisis intervention. While independent, they maintain a comprehensive database of New York-based recovery services.

  • Access: Call the number listed prominently on their website.
  • Cost: The service is completely free and confidential.
  • Availability: 24/7/365, ensuring help is available at any hour.
  • Practical Tip: During peak hours, call volumes can be high. If you encounter a wait, have your key information ready-such as your location, the substance involved, and any insurance details-to make the call as efficient as possible once connected. This is an excellent resource for immediate emotional support while you gather information.

Website: https://nyaddictionhotline.org/

6. National Drug Helpline

The National Drug Helpline is a crucial nationwide resource that provides immediate, confidential, and free support for anyone, including New York residents, facing substance use disorders. While not exclusive to New York, its broad reach and 24/7 availability make it an essential first point of contact, especially during a crisis or when state-specific lines are busy. Its primary role is to offer a compassionate listening ear, provide critical information on addiction, and connect callers with treatment resources across the country.

What distinguishes this helpline is its straightforward, no-cost approach to crisis intervention. It serves as a universal safety net, ensuring that no matter where you are or what time it is, help is just a phone call away. For a New Yorker, this means having a reliable backup to state-run services, offering a different perspective and access to a vast network of treatment providers. The helpline’s focus on immediate, confidential assistance makes it a vital tool for those taking their first step toward recovery. You can find more information about national hotlines for addiction help on other reputable resource sites.

National Drug Helpline

Key Features and User Experience

This service is designed for ease of access and immediate response, prioritizing the caller’s urgent need for support and information. The user experience is focused on the phone call, connecting individuals directly with trained specialists who can handle crisis situations and provide guidance on next steps.

  • Access: Call their toll-free number.
  • Cost: Completely free and confidential.
  • Availability: 24/7/365, ensuring help is always available.
  • Practical Tip: When calling, have a pen and paper ready. Since they may provide several options for treatment centers or support groups, you’ll want to jot down names, numbers, and locations. Be clear about your situation to help them offer the most relevant resources for your specific needs.

Website: https://drughelpline.org/

7. OnPoint NYC

OnPoint NYC represents a groundbreaking and practical approach to addiction support, operating the nation’s first publicly recognized Overdose Prevention Centers (OPCs). Located in East Harlem and Washington Heights, these centers provide a safe, supervised, and hygienic environment for individuals to use drugs, drastically reducing the risk of fatal overdose. This harm reduction model is a vital part of the recovery landscape, meeting individuals where they are without judgment and offering a bridge to further help.

What makes OnPoint NYC unique is its hands-on, immediate intervention model. It moves beyond a traditional drug recovery hotline by providing a physical safe harbor. Staff not only prevent overdoses but also build trust, offering sterile supplies, wound care, and vital connections to long-term treatment, housing, and medical services. This integrated, non-coercive approach respects the individual’s autonomy while creating pathways to stability and recovery that might otherwise be inaccessible.

Key Features and User Experience

The service is focused on harm reduction and provides a non-judgmental, supportive environment. While not a remote hotline, it is a critical in-person resource for those in its service areas, offering comprehensive health and social support on-site.

  • Access: In-person services at their East Harlem and Washington Heights locations.
  • Cost: Completely free.
  • Availability: Services are available during specific operating hours at their physical centers.
  • Practical Tip: OnPoint is more than a safe use site; it’s a community hub. Engage with the staff about your needs beyond substance use, such as housing assistance, medical check-ups, or mental health counseling. They are equipped to provide direct services or warm handoffs to trusted partner organizations.

Website: https://onpointnyc.org/

8. Partnership to End Addiction

While many hotlines focus on the individual struggling with substance use, Partnership to End Addiction carves out a vital niche by centering on the family. This national organization provides a specialized drug recovery hotline and extensive resources designed to empower parents, spouses, and caregivers. Their approach acknowledges that addiction is a family disease, and that equipping loved ones with knowledge and support is critical for successful long-term recovery. This family-first focus makes it a unique and indispensable resource for New Yorkers navigating the complexities of a loved one’s addiction.

The value of this platform lies in its evidence-based, compassionate guidance for families. Instead of just offering a list of treatment centers, their specialists help you understand addiction, set healthy boundaries, and communicate effectively. This educational component is crucial, as knowing how to help someone with addiction is often the biggest hurdle for families. The support provided helps turn a chaotic situation into a structured, manageable path forward, making it a key helpline for any New York family in crisis.

Partnership to End Addiction

Key Features and User Experience

The service offers personalized support through its helpline, where trained specialists provide one-on-one guidance. The website is a vast library of articles, e-books, and courses tailored to family needs.

  • Access: Call, text, or email their helpline for support.
  • Cost: Completely free and confidential.
  • Availability: Helpline available during business hours, with extensive online resources accessible 24/7.
  • Practical Tip: Before calling, write down specific behaviors or situations you’re struggling with. This helps the specialist provide targeted, actionable advice rather than general support. Use their website’s resource library to educate yourself on topics like co-dependency or intervention strategies to make your conversations more productive.

Website: https://drugfree.org/

Take the First Step Toward Recovery

9. Heroin Anonymous (HA)

Heroin Anonymous (HA) provides a crucial, peer-driven support system specifically for individuals recovering from heroin addiction. While not a traditional drug recovery hotline, its website acts as the central hub for finding local meetings across New York. HA is a non-profit fellowship modeled after the 12-step program of Alcoholics Anonymous, offering a structured path to recovery through shared experience and mutual support. The core principle is that one person addicted to heroin can best help another.

What distinguishes HA is its laser focus on a single substance, creating an environment where members share a highly specific and profound common ground. This specificity fosters a unique level of understanding and empathy that can be hard to find in more general support groups. The website is the primary tool for locating these vital, in-person and virtual meetings, where individuals can connect with a community committed to a life free from heroin. This platform is an essential resource for long-term, community-based recovery.

Key Features and User Experience

The program is built on anonymity, confidentiality, and the principle of members helping members without any professional or religious affiliations. The website’s main function is its meeting finder.

  • Access: Locate in-person or virtual meetings through the website’s search tool.
  • Cost: Completely free; there are no dues or fees for membership.
  • Availability: Meetings are available at various times and locations throughout New York, which can be found on their site.
  • Practical Tip: When visiting the website, use the “Meetings” tab to find a local group. It’s often recommended to attend several different meetings to find a group dynamic that you feel comfortable with. Remember that the only requirement for membership is a desire to stop suffering from heroin addiction.

Website: https://heroinanonymous.org/

If you or someone you know is struggling with addiction, don’t hesitate to reach out for help. Contact one of the hotlines listed above or a local treatment center. Recovery is possible, and the support you need is just a call or text away.

10. New York City Department of Health and Mental Hygiene

As a direct government resource, the New York City Department of Health and Mental Hygiene’s website serves as an authoritative hub for residents of the five boroughs. Rather than operating as a direct drug recovery hotline, it functions as a comprehensive information and referral portal. It provides official directories, guides, and educational materials on alcohol and drug use services, grounded in a public health framework.

What distinguishes this platform is its focus on harm reduction and providing a full spectrum of care options. Users can find detailed information on everything from naloxone (Narcan) training and distribution to accessing buprenorphine or finding syringe service programs. This city-backed resource ensures that the information is reliable, current, and aligned with NYC’s public health initiatives, offering a level of trust that is crucial when seeking help.

New York City Department of Health and Mental Hygiene

Key Features and User Experience

The website is a free, public service designed to connect New Yorkers with the right resources. It is not a 24/7 hotline but a directory you can access anytime to find services that are. The user experience requires some navigation, as it’s a large government site, but the depth of information is unparalleled for city residents.

  • Access: Browse the website for service directories and information.
  • Cost: Completely free to access and use.
  • Availability: The website is available 24/7, but the services it lists have their own operating hours.
  • Practical Tip: Use the site’s search bar with specific terms like “naloxone kit” or “youth substance use services” to quickly find the exact information you need. The site is dense, so precise searching will help you bypass general pages and get directly to the resources relevant to your situation.

Website: https://www.nyc.gov/site/doh/health/health-topics/alcohol-and-drug-use-services.page

11. New York State Department of Health – Mental Health Services

The New York State Department of Health (DOH) website acts as a foundational, authoritative portal for locating a wide spectrum of health services, including vital resources for substance use and mental health. While not a direct drug recovery hotline itself, it functions as an official, government-backed directory and informational hub. Its primary value lies in providing reliable, vetted information on how to navigate the state’s complex healthcare system to find treatment.

What distinguishes this resource is its scope. It connects the dots between substance use disorders and co-occurring mental health conditions, a critical aspect of effective, long-term recovery. Users can find directories for clinics, hospitals, and community-based programs. The site offers guidance on rights, insurance, and accessing care, empowering individuals with the knowledge needed to advocate for themselves or a loved one. It is an excellent starting point for understanding the landscape of available state-supported care.

Key Features and User Experience

The platform is purely informational, designed to guide New York residents to the right services. Its interface is typical of a government health department site, prioritizing information density over modern aesthetics.

  • Access: Website-based directory and informational pages.
  • Cost: Completely free to access and use.
  • Availability: Online 24/7.
  • Practical Tip: Use the site’s search function with specific terms like “outpatient addiction treatment” or “youth substance use services” along with your county name. The DOH site can be dense, so precise searching is key to quickly finding the specific directory or program information you need without extensive navigation.

Website: https://www.health.ny.gov/community/special_needs/services/mental_health.htm

12. NYC 311

NYC 311 serves as New York City’s all-in-one non-emergency government service hotline, making it a surprisingly effective starting point for accessing substance use support. While not a dedicated drug recovery hotline itself, its role as a central information hub for city services means it can directly connect residents to the appropriate municipal programs and resources for addiction. It acts as a master key, unlocking access to a vast network of city-backed support systems that might otherwise be difficult to navigate.

The primary advantage of using 311 is its broad, city-wide scope and accessibility. It consolidates information from various city agencies, including the Department of Health and Mental Hygiene, into a single, easily reachable point of contact. This makes it an invaluable resource for New Yorkers who may not know where to begin their search. Instead of offering specialized counseling, 311 excels at providing referrals and information about publicly funded treatment centers, harm reduction services, and mental health support available within the five boroughs.

NYC 311

Key Features and User Experience

The service is available 24/7 through multiple channels, ensuring that help is always accessible, whether you prefer to call, use an app, or browse online. The staff are trained to direct callers to the correct city department or partner organization based on their stated needs.

  • Access: Call 311 (or 212-NEW-YORK from outside NYC), visit the website, or use the NYC 311 mobile app.
  • Cost: Completely free and confidential for all city residents.
  • Availability: 24/7/365, with services offered in over 175 languages.
  • Practical Tip: When contacting 311, be clear and specific. State, “I am looking for information on substance abuse treatment services in my borough.” This will help the operator quickly route your request to the right resources, such as pointing you to NYC Well or other relevant city-funded programs.

Website: https://www.nyc.gov/311

Comparison of 12 Drug Addiction Helplines in New York

Responsive Table

Helpline Services Comparison Table

Service Core Features/Support ✨ User Experience ★ Value & Accessibility 💰 Target Audience 👥 Unique Selling Points 🏆
Addiction Helpline America 🏆 Nationwide 24/7 helpline, confidential, free Empathetic, trained experts ★★★★☆ Free 💰, personalized plans, insurance help Individuals & families nationwide Comprehensive rehab and insurance guidance 🏆
New York State HOPEline 24/7, crisis intervention, multilingual Professional staff, peer advocates ★★★★☆ Free 💰, confidential NY residents, substance & gambling users Multilingual support, peer advocates
NYC Well 24/7 call/text/chat, 200+ languages Multiple channels, broad mental health ★★★★☆ Free 💰, accessible NYC residents Extensive language support, mental health focus
Greater New York Region Narcotics Anonymous (NA) In-person/virtual meetings, peer support Community-based peer support ★★★★☆ Free 💰 Individuals in recovery Peer-led, anonymity emphasized
New York Addiction Hotline 24/7, crisis help, local treatment info Immediate support ★★★☆☆ Free 💰 NY substance users Localized resource database
National Drug Helpline 24/7 crisis support, treatment info Reliable immediate help ★★★☆☆ Free 💰 Nationwide substance users Nationwide coverage
OnPoint NYC Safe supervised use sites, harm reduction Non-judgmental, comprehensive health support ★★★★☆ Free/low cost 💰 NYC drug users Harm reduction facilities in NYC
Partnership to End Addiction Family helpline, educational resources Evidence-based family support ★★★★☆ Free 💰 Families affected by addiction Family-focused recovery resources
Heroin Anonymous (HA) 12-step meetings, peer support Structured, confidential ★★★★☆ Free 💰 Heroin users Heroin-specific peer support
NYC Dept. of Health & Mental Hygiene Directory, harm reduction, treatment guidance Official info, public health focus ★★★☆☆ Free 💰 NYC residents, public health Official resource hub
NY State Dept. of Health – Mental Health Statewide resource directories & crisis info Comprehensive & official ★★★☆☆ Free 💰 NY statewide State-level resources
NYC 311 24/7 info & city service connection Multi-channel access ★★★☆☆ Free 💰 NYC residents Centralized city resource access

Your Path Forward Starts With a Single Call

Navigating the landscape of addiction support can feel overwhelming, but this guide has illuminated a clear and accessible network of help right here in New York. We have explored a wide spectrum of resources, from immediate, 24/7 crisis intervention to long-term community support and family-focused guidance. The central message is one of hope and empowerment: you are not alone, and a vast, dedicated support system is ready to assist you.

The addiction statistics for New York paint a stark picture, highlighting the urgent need for these services. But behind every statistic is a personal story, and the resources listed in this article represent a potential turning point for each one. The most critical takeaway is that the “perfect” first step is simply the one you take. There is no wrong door when it comes to seeking help for substance use.

Choosing Your First Step

Making the initial call is the most significant barrier for many. To make it easier, consider your immediate needs.

  • For Urgent Crisis and Immediate Connection: If you or someone you know is in immediate distress or needs to speak with someone right now, any time of day, a 24/7 hotline is your best option. Resources like the New York State HOPEline and NYC Well are specifically designed for this purpose, offering immediate, confidential support and direct referrals to local services.
  • For Information and Treatment Navigation: If you are in the planning stages, seeking to understand treatment options, or looking for specific types of care, organizations like the Partnership to End Addiction or government portals such as the NYC Department of Health provide comprehensive information and guidance. They can help you understand the different levels of care, from detox to outpatient programs.
  • For Peer and Community Support: If you are seeking connection with others who have shared experiences, peer-led groups are invaluable. The Greater New York Region of Narcotics Anonymous (NA) and Heroin Anonymous (HA) offer a powerful sense of community and ongoing support that is crucial for long-term recovery.

The journey to recovery is not a straight line. It often involves using a combination of these resources at different stages. You might start with a call to a drug addiction helpline in new york: drug recovery hotlines, transition to a formal treatment program, and then integrate community meetings into your long-term wellness plan. The key is to remain open and persistent.

Every resource we’ve detailed, from state-run services to national helplines, serves a unique and vital role in New York’s recovery ecosystem. Your path forward is uniquely yours, but it begins with a single, courageous action. Use this guide as your map, find the number that feels right for you, and make the call. That one conversation has the power to set in motion a lifetime of healing and change.

For a direct, confidential, and immediate connection to pre-vetted treatment options in New York, consider calling Addiction Helpline America. As a dedicated drug recovery hotline, they specialize in quickly assessing your needs and connecting you with the right resources, simplifying your first step toward recovery. Visit Addiction Helpline America to learn more or to chat with a specialist now.

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